Privacy Policy

1. Data We Collect

We collect the following types of information to provide and improve our services:

• Personal information — Full name, email address, phone number, and date of birth provided during registration.
• Identity documents — Government-issued photo ID uploaded for verification purposes.
• Profile photos — Photos you upload to your public profile.
• Booking history — Records of bookings you have made or received, including dates, locations, and transaction amounts.
• Chat messages — Messages exchanged between Tourists and Companions through the Platform's messaging system.
• Device and location data — IP address, browser type, device type, operating system, and approximate location data used for safety and service improvement.

2. How We Use Your Data

• Providing services — To facilitate bookings, enable communication between users, and deliver the core Platform experience.
• Verification — To verify user identities and maintain the safety and integrity of the Platform.
• Payments — To process payments, calculate commissions, and issue Companion payouts.
• Safety — To detect and prevent fraud, abuse, and violations of our Terms of Service.
• Improvement — To analyze usage patterns and improve the Platform's features, performance, and user experience.

3. Data Sharing

We share your data only with trusted third-party service providers necessary to operate the Platform. We never sell your personal data to advertisers or data brokers.

• Razorpay — For secure payment processing and transaction management.
• Supabase — For database hosting, authentication, and file storage.
• Stream.io — For real-time chat and messaging functionality.
• Resend — For transactional email delivery (booking confirmations, password resets, etc.).

4. Data Security

• All data is encrypted in transit using HTTPS/TLS and at rest where supported by our infrastructure providers.
• Identity documents and sensitive files are stored in private, access-controlled storage buckets.
• Access to user data is limited to authorized personnel on a need-to-know basis.
• We conduct regular reviews of our security practices and promptly address identified vulnerabilities.

5. Your Rights

You have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you.
• Deletion — Request deletion of your account and associated personal data, subject to legal retention requirements.
• Update — Correct or update your personal information at any time through your account settings.
• Opt out of marketing — Unsubscribe from promotional emails at any time using the unsubscribe link in our emails or through your notification settings.

6. Cookie Policy

Roamite uses only essential cookies required for the Platform to function properly, including authentication tokens and session management. We do not use advertising or third-party tracking cookies. No personally identifiable information is stored in cookies.

7. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at roamite.support@gmail.com.