Your Safety Is Our Priority
Every feature we build starts with one question: does this make our users safer?
Companion Verification
Every companion on Roamite goes through a rigorous 3-step identity verification before they can accept bookings.
- Government-issued ID upload (Aadhaar, Passport, or Thai National ID)
- Live selfie holding their ID document
- Manual review by our verification team within 24-48 hours
- Only approved companions appear in search results and can receive bookings
Secure Escrow Payments
Your money is protected from the moment you book until your experience is complete.
- Payment is held securely in escrow — never sent directly to the companion
- Funds are only released after you confirm the session is complete
- Full refund if the companion cancels or fails to show up
- All transactions processed through Razorpay with 256-bit SSL encryption
Session Safety
During every booked session, multiple safety features are active to protect both the traveler and the companion.
- Session verification codes to confirm both parties are present
- Session timer tracking from start to end
- SOS emergency button available throughout the session
- Instant alerts to our safety team if SOS is triggered
24/7 Support
Our support team is available around the clock to help with any concerns before, during, or after your experience.
- In-app support chat available 24/7
- Dedicated safety team monitors all active sessions
- Emergency escalation protocols for urgent situations
- Post-session dispute resolution if needed
Reporting System
If something does not feel right, our reporting system makes it easy to flag concerns and get help immediately.
- Report button available on every companion profile
- Multiple report categories: inappropriate behavior, fake profiles, harassment
- All reports reviewed by our team within 24 hours
- Repeat offenders are permanently banned from the platform
Emergency Numbers
Save these numbers before your trip. In an emergency, always call local authorities first.
🇹🇭 Thailand
🇮🇳 India
Report a Safety Concern
Report safety concerns directly to our team at roamite.support@gmail.com. We respond within 24 hours.